Privacy policy
Sapientia Marketing is operated by Sapientia Information Solutions Inc., Cebu, Philippines (“Sapientia”, “we”). It helps businesses (“tenants”) publish content, answer messages and manage customers on Facebook, Instagram, Messenger, SMS and email. Each tenant is the controller of its customers’ personal information under the Data Privacy Act of 2012 (RA 10173); Sapientia processes it on the tenant’s instructions.
What we collect
- For tenant users: name, email, password hash, the Pages, Instagram accounts and ad accounts they connect, and access tokens Meta issues for them (stored encrypted).
- For a tenant’s customers who message a connected Page or comment on its posts: the Messenger or Instagram-scoped id, public profile name and picture, the messages and comments themselves, orders placed in chat, and, where given, phone number, email and address.
- Usage data: page views on store pages and taps on short links (time, referrer, browser), and aggregate Page insights from Meta.
How we use it
To show the tenant its inbox, reply to its customers (including automatic first replies and keyword replies the tenant configured), take and fulfil orders, send follow-ups the customer agreed to, publish posts the tenant approved, and report results to the tenant. We do not sell personal information. We do not use customer data to train AI models; when an AI drafts a reply, the conversation is sent to the AI provider for that reply only.
Consent and messaging
Messenger replies happen inside Meta’s messaging rules. SMS and email are sent only to people who opted in through the tenant, and every marketing SMS carries a STOP instruction. Withdrawal is honoured immediately.
Sharing
Data is stored with Supabase (Singapore) and served by Vercel. Meta receives what is needed to publish and reply through its platform; PayMongo receives payment amounts for links the tenant creates; Semaphore receives phone numbers and message text for SMS the tenant sends. Each acts under its own terms.
Retention and your rights
Data is kept while the tenant’s account is active and deleted within 30 days of a verified deletion request. You may ask the tenant, or us, to access, correct or delete your information, or to object to processing, by emailing workwithsapientia@gmail.com. You may also complain to the National Privacy Commission.
Data deletion
To delete the data an app user or a customer has with us: email workwithsapientia@gmail.com with the subject “Delete my data” and the Facebook Page or phone number concerned. Tenant owners can also disconnect a Page under Channels, which revokes the token and stops all collection for that Page. Deletion requests sent by Meta on a user’s behalf are processed automatically within 30 days.
Last updated 18 October 2026.